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FAQ’s

ORDER & SHIPPING

Once your order has been placed, you will get an email and SMS that will be generated automatically. Your Order ID and the anticipated delivery time will be given.

You have up to two hours to change your contact information or shipping information. Please contact us at care@smarthygiea.com so we can assist you.

Unfortunately, once you've placed an order, it cannot be changed. You can, however, always add another. We are quick and simple.

We deliver quite quickly. To make you happy, it takes us 3-7 business days.

Unfortunately, we don’t have the option of Cash on Delivery.

MENSTRUAL CUPS

A menstrual cup is a small, bell-shaped cup that a person can insert into their vagina to collect menstrual blood during  their period. Savvy Menstrual Cups are made of 100% UV sterilised medical grade silicon and are reusable.

Menstrual cups are robust, reusable, and favourable to the environment, also they are a pocket friendly option over other menstrual products. which significantly lowers the cost associated with having a period.

As long as they are inserted with clean hands, removed with care, and cleaned properly, menstrual cups are typically safe. But you might want to use a disposable item, like pads or tampons, if you aren't committed to keeping them clean.

  • I am a virgin/ sexually inactive

Your hymen is part of your anatomy and is a thin skin fold at your vaginal opening. Your hymen isn't a seal, can't be broken, and can look different in different people, just like your ears or nose can. Using a menstrual cup won't affect your virginity or break your hymen. Essentially, Yes, absolutely! Virgins can use menstrual cups just like anyone else!

  • I’ve never tried tampons before

Yes, absolutely. They have no as-such correlation. You could even start using a menstrual cup from your first period. 

  • I am pregnant

Obviously, while you’re pregnant you’re not menstruating. After delivery, it’s not unusual to experience bleeding and lochia for even a few weeks postpartum. But, Yes, menstrual cups are a great option to consider after childbirth. 

  • Just had a baby (normal/ C-section)

The simple answer is yes! Irrespective of how the child was delivered you can use a menstrual cup for your regular periods comfortably.

Initial Cleaning - Before using your menstrual cup for the first time, it is crucial to sanitise it. 

How to do it: 

  1. For five to ten minutes, totally submerge the cup in a bowl of boiling water. 
  2. Empty the bowl and let the cup sit until it reaches room temperature. 
  3. Use warm water and a mild antibacterial soap to wash your hands. 
  4. Rinse the cup completely after washing it with a gentle, water-based, oil-free soap. 
  5. Use a fresh towel to tap dry the cup. 

Your cup should be washed before and after every use. 

How to Store - You shouldn’t store your cup in an airtight container, because this won’t allow moisture to evaporate. Instead, any moisture present can linger and attract bacteria or fungi. Savvy provides a cotton cloth pouch for easy storage! Caution: If you go to use your cup and find that it appears damaged or thin, has a foul-smelling odor, or is discoloured, throw it out. Using the cup in this state may increase your risk of infection.

In general across the cup using community the consensus is you should empty every 6-8 hours or twice a day. If your periods are heavy or the first few days are heavy then you will need to empty more frequently to prevent leaks.

Well, there are a few telltale signs that your menstrual cup has reached the end of its lifespan, including:

  1. Foul odour
  2. Heavy staining
  3. A white powder residue or any flaking on the cup
  4. Any types of tears or cracks in the rim or the stem of the cup
  5. A grainy texture
  6. Sudden leaking where it has not been experienced before

But, Savvy Menstrual cups last up to 10 years with proper care!

Savvy Menstrual cups come in 3 sizes - Small, Medium & Large. Here are a few tips for you to choose the right cup size: Sometimes it’s hard to know the best one to purchase: 

Savvy #SuperGirl - Small size cup can hold up to 25 ml of blood and has a 4.3 cm in diameter at the rim of the cup

Savvy #YesQueen - Medium size cup can hold up to 29 ml of blood and has a 4.4 cm in diameter at the rim of the cup

Savvy #BossLady - Large size cup can hold up to 36 ml of blood and has a 4.6 cm in diameter at the rim of the cup

A smaller cup may be best if you’ve never had intercourse or you’re a teenager using cups for the first tme. If you’ve had a vaginal delivery or have a weak pelvic floor, you may find that a larger cup fits best.

Sometimes, discovering the right size is a matter of trial and error. Read our blog link our blog - Size MATTERS)  to understand better!

The small, flexible cup is made of medical grade silicon. Instead of absorbing your flow, like a tampon or pad, it catches and collects it. Just before your period begins, tightly fold the menstrual cup and insert it. Used correctly, you shouldn’t feel it. It’s similar to putting a diaphragm or birth control ring in place. Your cup will spring open (you may need to rotate it first) and rest against the walls of your vagina. It forms a seal to prevent leaks. The blood then simply drips into the cup. Savvy menstrual cups are reusable. To remove it, you pull the stem sticking out at the bottom and pinch the base to release the seal and then you can easily pull out.. Then you just empty the cup, rinse it with water and re-insert the cup. And, at the end of your cycle, wash the cup with mild soap and sterilise your cup in boiling water for your next period!

A cup that is too large or long for your body could usually cause pain and discomfort (including cramps) if it is sitting too high up in the vagina or pressuring too hard on the vaginal walls or cervix. What you can do: Measuring your cervix is a good way to help you choose the right size menstrual cup for your body. (You must visit a gynaecologist to figure out the right height) Many people report that a menstrual cup is more comfortable than pads or tampons. Tampons tend to cause vaginal dryness, which is not the case with cups. Fewer cramps: There are some anecdotal reports of people having fewer or less painful menstrual cramps while using a cup. Ergo, it doesn’t feel uncomfortable wearing a cup.

Menstrual cups are eco-friendly, reusable, and durable compared to sanitary napkins/tampons.  Essentially, cups will last for years and generate no waste, no accumulation of plastic, wrappers or bio-waste as opposed to any other menstrual products.

Most likely not. Savvy menstrual cups  provide up to 8-10 hours of leak-free protection. Since most people sleep an average of 6-8 hours each night, you shouldn't have to worry about leaking while you sleep.

Okay. Firstly, The hormones in your body cause the lining of your uterus to shed during menstruation and small blood vessels leak during this procedure. Plasma and platelets work together to build blood clots to keep your body from losing too much blood.

When you have a certain volume of blood sitting around, blood clots will develop. Blood clots are expected to form in some cases, such as when you cut yourself, but when it comes to period clots, though, if you're having a lot of bleeding, it gathers inside your uterus and forms a clot while it lies there. This is completely normal. 

Now, A menstrual cup is designed with a lot of capacity to hold period blood and it fairs very well against heavy bleeding. A menstrual cup is more than capable of holding normal clots without overflowing. However, if you notice your cup leaking multiple times and there are big, abnormal clots sitting in them, it may be time to move up a cup size and consult a gynaecologist.

Firstly, wash your hands and take a deep breath! Now, you need to gently pull the stem in order to reach the base. Once you can feel the base, pinch it to break the seal. Then slowly pull down until the cup comes out, continuing to pinch the base to avoid spills and make the process more comfortable.

Savvy Menstrual cups are super durable and do not thin out after multiple use, or lose their elasticity if they are cared for in a proper manner. 

Yes, definitely.Savvy menstrual cups are designed to hold a good amount of your flow and can really help you become comfortable in those formative years.

First and foremost, your menstrual cup can’t get lost or stuck inside your vagina, there is a way you’ll get it out. Just calm down and reach up your vagina and pinch the stem and pull on that. It’s possible you may think it is stuck and you can’t get it out - but trust us, it will come out! It could be possible that you have a short cervix and you’re using a small menstrual cup and hence it feels like it. Thus, choose the right size!

Yes! It depends on your unique anatomy, whether or not you may have to do some adjusting to your menstrual cup before or after going to the bathroom. Since our pee & poop-holes are placed at different openings in our pelvic anatomy than where we insert our menstrual cup. Hence, both urinating and having a bowel movement while wearing your menstrual cup is possible.

Yes! There are many advantages to wearing a menstrual cup when you're participating in sports or any physical activity. On average, menstrual cups hold more blood than disposable period products. They can also be worn for a lot longer, up to 8-10 hours. So, go for it ladies!

Generally speaking one cup will work for an entire cycle. In some cases a person will opt to have two cups either because their cervical height changes drastically or their flow is extremely heavy at one point of their cycle.

Yes. Because a menstrual cup sits inside the vagina while an IUD or an Intrauterine device  is placed inside the uterine cavity they shouldn’t interfere with one another.

OFFERS/DISCOUNTS

To help you get the greatest deals on your favourite Smart Hygeia Products, we provide a variety of discount coupons. Choose carefully as you can only use one coupon code per order.

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